Yes, shipping is free for purchases over €50.

For purchases made for a lower amount, shipping costs amount to €3.95.

We will send you information about your order to the email address provided on the checkout screen (if you purchased as a guest) or to the email address on your STORIA account.

Once the order leaves our warehouse and is collected by the transport agency, they will provide a tracking link to the same email address.

If you have an account with us, you can easily access "My Account" at any time and select the order you want to review.

Yes, as long as the jewel is in perfect condition and without signs of use.

You have 30 calendar days from receipt of the item to request the exchange or return of the requested items. It is not necessary to indicate a reason for exercising the right of withdrawal.

To make a return, follow these steps:

1. Go to this link to start the process.
2. Log in and select your order: Once on the page, log in to your account and select the order from which you wish to return one or more items.
3. Select the products to return: Check the items you wish to return and confirm your selection.
4. Request a refund: Please fill out the refund request form. Please be sure to state the reason for the return to help us improve our quality and service.
5. Confirm and wait for the email: Once the request has been sent, you will receive an email within 48 hours with the following instructions to create your return label.

Place the jewelry you are returning in the shipping box and make sure to close it properly.

Processing a return is free of charge if you do so from a delivery point. If you request a collection at your home, the return will cost €4.95.

The refund will be issued once the merchandise has arrived at our warehouse and has been inspected by our team. We strive to process refunds quickly and efficiently, ensuring that you receive your money back in the shortest possible time. Depending on the original payment method, it may take a few days for the refund to reflect in your account.

If you have changed your mind, you can cancel your order if it has not yet been prepared. Once the order is prepared or in the hands of the carrier, it is not possible to cancel it. In the latter case, you can return it without having to give any explanation.

We currently accept payments via credit/debit card, Apple Pay and Google Pay. You can also pay via Klarna in up to 3 interest-free installments.

Creating an account is very easy. You just have to register in the “Account” section that you will find in the upper right area or from this link .

Having an account allows you to obtain many benefits, and the best thing is that creating one is totally free.

Some of the benefits you will get are:

• Exclusive access to news and events
• You can easily place and check your orders
• You will be able to quickly manage and view your returns

Don't worry! You can easily change your password. Follow these steps:

• Click the “Forgot your password?” link inside the password box or via this link .
• Fill in the required field with your email address
• We will send you an email with instructions on how to reset your password.

No. When you subscribe to the newsletter, you only agree to receive communications to your inbox with the latest news, stories and offers. Plus, you get a 10% discount when you subscribe.

You can create an account by following the instructions in “How do I create an account?”. When you create your account, you can choose whether or not you wish to receive communications via our newsletter. An account allows you to easily place, manage and view orders and returns.

You can enter the discount code when you go to checkout, in the “Order Summary” section. Make sure that the code is still valid and is applicable to the products you want to buy.

If you have decided to return a piece of jewellery that had a discount, the amount to be returned will be the same as the amount you paid at the time of purchase. The discount will be lost if it is a promotion that has expired.

If it is a discount coupon, it will lose its validity once redeemed.

STORIA jewellery is natural jewellery, made with precious stones and metals extracted from the earth, which provide authenticity since each natural gem is unique, with characteristics and imperfections that give it a special character, which makes your story unique as well.

Natural gemstones are more durable and wear-resistant than synthetic materials.

With STORIA we want to beautify the stories of each person without making the world ugly, betting on an ethical and sustainable model.

All jewelry has a 3-year warranty, which starts from the date of receipt of the item.