Yes, shipping is free for purchases over €50.

For purchases below that amount, shipping costs are €3.95.

We will send you information about your order to the email address provided at checkout (if you made the purchase as a guest) or to the email address linked to your STORIA account.

Once the order leaves our warehouse and is collected by the carrier, they will send a tracking link to that same email address.

If you have an account with us, you can easily access it at any time via “My Account” and select the order you want to check.

Yes, as long as the jewelry is in perfect condition and shows no signs of use.

You have 30 calendar days from the date of receipt to request an exchange or return of the items ordered.

To make a return, follow these steps:

1. Go to this link to start the process.
2. Log in and select your order: Once on the page, log into your account and select the order from which you want to return one or more items.
3. Choose the products to return: Mark the items you wish to return and confirm your selection.
4. Request the return: Complete the return request form. Be sure to indicate the reason for the return to help us improve our quality and service.
5. Confirm and wait for the email: Once the request has been submitted, you will receive an email within 48 hours with further instructions on how to create your return label.

Place the jewelry you are returning in the shipping box and make sure it is properly sealed.

See our returns policy. To request a return, email mystoria@storiajewels.com with your order number. We will reply within 24–48 business hours with instructions.

The refund will be issued once the merchandise has arrived at our warehouse and has been inspected by our team. We strive to process refunds quickly and efficiently, ensuring that you receive your money back as soon as possible. Depending on the original payment method, the refund may take a few days to appear in your account.

If you’ve changed your mind, you can cancel the order if it has not yet been prepared. Once the order has been prepared or handed over to the carrier, it can no longer be canceled. In that case, you can return it without needing to give any explanation.

We currently accept payments by credit/debit card, Apple Pay, and Google Pay. We also offer the option to pay with Klarna in up to 3 interest-free installments.

Creating an account is very easy. Simply register in the “Account” section you’ll find at the top right, or via this link.

Having an account gives you many benefits, and best of all, creating one is completely free.

Some of the benefits you’ll enjoy are:

• Exclusive access to new arrivals and events
• You can place and check your orders easily
• You can manage and view your returns quickly

Don’t worry! You can easily change your password. Follow these steps:

• Click on the “Forgot your password?” link inside the password box or via this link.
• Fill in the required field with your email address
• We’ll send you an email with instructions to reset your password.

Subscribing to the newsletter gives you collections, new releases, inspiration and jewelry care tips. It does not create a customer account or activate a discount.

To view orders and manage returns, access your account from the website menu.

The price of each piece is shown on its product page. Your order total, including applicable shipping costs, is displayed before you confirm payment.

The amount paid for the returned items is refunded in accordance with our returns policy, using the same payment method as the purchase.

STORIA jewelry is natural jewelry, made with gemstones and metals extracted from the earth, which gives them authenticity, as each natural gem is unique, with characteristics and imperfections that give it a special character, making your story unique as well.

Natural gemstones are more durable and resistant to wear than synthetic materials.

With STORIA we want to beautify each person’s stories without spoiling the world, by choosing an ethical and sustainable model.

All jewelry pieces come with a 3-year warranty, starting from the date you receive the item.