Returns and Exchanges
We offer the possibility of exchanging or returning items free of charge, as long as the item is returned in perfect condition and without signs of use.
If you are not satisfied with your purchase, you have up to 30 calendar days from receipt of the item to request an exchange or return of the requested items. It is not necessary to state a reason for exercising the right of withdrawal.
CHANGES
If you wish to exchange a product for another, contact us at
RETURN
To make a return, follow these steps:
- Go to this link to start the process .
- Log in and select your order : Once on the page, log in to your account and select the order from which you wish to return one or more items.
- Select the products to return : Check the items you wish to return and confirm your selection.
- Request a refund : Please fill out the return request form. Please be sure to state the reason for the return to help us improve our quality and service.
- Confirm and wait for the email : Once the request has been sent, you will receive an email within 48 hours with the following instructions to create your return label.
- Place the jewelry you are returning in the shipping box and make sure to close it properly.
We will refund the full amount of the product price using the same payment method you used for your initial transaction.
The refund will be made within 14 calendar days following receipt of the merchandise in our warehouses.
Shipping or return costs, if applicable, will not be reimbursed to the customer.
Shipping costs will only be refunded if the Company delivered a different product in error or a defective product.